Most Popular FAQs
It’s easy! Click on the Sign In button on the top right corner of the website. Click on the Register button, you will be directed to an online registration form. Fill in your contact details. Make sure your details are correct to avoid any delay in your delivery!
You may also opt to register via your Facebook or Google account.
Don’t worry, we can help you! Click on the Forgot Your Password link in the Sign In page. You will be directed to the password retrieval page. Enter your e-mail address and we will immediately sent an email with a link to reset your password. In the email, enter your new password in the Confirm password field. Click Reset password.
Go back to your EDWIN® Account login page and log in with your new password.
It’s really easy! You can change your contact or address details on your Account Dashboard.
We do have sale promotion at our stores. But from time to time we offer in online exclusive promotions. As a result, we are unable to always guarantee the same prices or products will be available in the stores
It’s really simple! You may make an online purchase either BEFORE or AFTER you have registered an online account on EDWIN® Malaysia Official Website.
Follow these easy steps:
Once your order has been submitted successfully and payment is received for your purchase, no further changes can be made. We advise that you carefully review and modify your order before payment submission.
No problem. You can make changes while you are still selecting items for your purchase. However once you have confirmed your order and finalized payment, no changes can be made to the order. We advise that you carefully review and modify your order before payment submission.
We currently accept payment via MasterCard and Visa Credit or Debit Card issued by Malaysian
We accept online payments & via PayPal, Maybank2U, CIMB Clicks, Hong Leong Connect, AmOnline and MEPS/FPX (All banks including RHB and Bank Islam).
We currently accept payment via MasterCard and Visa Credit or Debit Card issued by Malaysian, Singapore & Brunei banks only.
We also accept E-Wallet online payments via GrabPay, Boost, Touch&Go, WeChatPay, ShopeePay, RazerPay & etc.
Select 7e as payment method.
Screenshot or take a picture of the transaction details.
Tell the nearest 7e store cashier you want to pay Razer Cash and give them details, make the payment.
Just wait for our product to be delivered to you.
Easy! Justfollow the steps below:
Ensure all your selected products are CORRECT in the Shopping Cart.
Confirm your delivery details (eg. Address, Phone Number, Name, email) at the bottom of page.
Select your Payment Option and click Complete Order. You will be directed to the RazerPay online payment portal. Fill in all necessary details accurately to finalize your payment. And you’re done!
Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. At the same time, you will also receive an invoice from EDWIN® Malaysia Official Online Store AND a payment confirmation from the RazerPay online payment portal via email.
Alternatively, you may check the status of your order via EDWIN® My Account Dashboard .
We're preparing your order to ship!
Don't worry. "Unfulfilled" just means that we successfully received your order and it has not yet shipped. Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Easy! Just follow the following steps:
Login to your online account to view.
You will notice a column titled ORDER number. This is your package tracking number.
*Alternatively, you may find your Tracking Number in an E-mail which will be automatically delivered to your Inbox when your order status states FULFILLED.
If your Tracking Number still cannot be located, please contact Customer Service by phone +6(04) – 2500888 or WhatsApp: +6(017)-2793600, Monday to Friday (excluding Public Holidays) from 9am - 5pm for assistance. Subject to availability.
Yes, you may also find the tracking number for your order in the ORDER tab, click through the order number on your Account or via the Shipment Notification Email sent to your email address.
Having difficulties? Please contact Customer Service by phone +6(04) – 2500888 or WhatsApp: +6(017)-2793600, Monday to Friday (excluding Public Holidays) from 9am - 5pm for assistance. Subject to availability.
There are various reasons why your payment mayhave been rejected. Have a look at the following steps to see if any applies:
Check with your bank to ensure there are funds available to pay for your order.
Secondly, if you are using a MasterCard or Visa credit or Debit card to pay your order, we suggest you confirm that your card is activated and that your 3D securedetails have been entered correctly.
Note: Only credit cards issued by local Malaysian banks are accepted. Online Banking: Ensure that you have registered an online banking account with your local bank.
Ensure you have disabled your browser pop-up blocker in order to complete the payment window.
EDWIN® Online Store takes the necessary precautions, both administrative and technical, data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent and safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alternation or destruction.
Furthermore, all transactions via EDWIN® Online Store will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL and / or TLS) to the corresponding entity.
It’s only a flat rate of RM8 (Nation Wide Malaysia) regardless of weight. However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion.
We use JNT /DHL / Pos Laju / Citylink Services to deliver within Peninsular and East Malaysia.
Confirmed orders will be processed and delivered within 1-3 working days. Orders placed after 12pm will be processed on the next working day (Monday-Friday, excluding public holiday). Delivery to rural or remote areas may take an additional of 2-3 working days.
However, during MCO, Flash Offer and Sale periods there will be expected delays of 3-5 working days due to heavy surge of online orders.
*We do not deliver to PO Box addresses.
City-Link Express will attempt delivery at the delivery address stated in the shipping label. If there is a failed attempt, City-Link Express will attempt to contact the buyer to arrange for a delivery time before making the second delivery attempt. If for whatever reason, City-Link Express has attempted two deliveries and both failed, City-Link Express will proceed to return the parcel to EDWIN® Malaysia Official Online Store.
You can track your delivery status in your EDWIN® Account Dashboard or on City-Link Express tracking site: https://www.citylinkexpress.com/MY/Tracking.aspx
You may contact City-Link Express Customer Service at 1300-88-2489
Don’t worry! If you are experiencing a delay in delivery, you can track your delivery via our tracking feature or please contact Customer Service by phone +6(04) – 2500888 or WhatsApp: +6(017)-2793600, Monday to Friday (excluding Public Holidays) from 9am - 5pm for assistance. Subject to availability.
Please click on Size Chart. We have provided a list of size chart specifically to the FITs offered and their categories.
For all further enquiries, please do not hesitate to contact us by phone +6(04) – 2500888 or WhatsApp: +6(017)-2793600, Monday to Friday (excluding Public Holidays) from 9am - 5pm
Something we've not covered? Contact Us