1.1 You have 14 calendar days to exchange an item from the date you received it.
1.2 To be eligible for an exchange, your item must be unused and in the same condition that you received it.
1.3 Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
2. Criteria that renders the goods sent to you exchangeable
2.1 The customer ordered incorrect product or size
2.2 The product did not match the description on the Website or in the catalog
2.3 The company shipped the incorrect product or size
3.1 Goods sold are not entitled to refund in terms of Cash or Credit. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your return after inspecting the item.
3.2 If your exchange is approved, we will give you a Voucher Code with the same amount with the purchase earlier.
4.1 The voucher which we provide is limit to 1 usage. We will not bear the consequence of the Voucher Code being used by a third-party.
5.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5.2 However, we will bear the shipping costs for the subsequent purchase with a voucher.
We offer standard shipping for all orders made in EDWIN® Online Store. Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays). We offer free shipping for orders from West Malaysia only.
We use flat-rate shipping of RM 8.00 for orders below RM50 for nationwide. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation. All shipments are processed in our Penang facility to both East and West Malaysia.
Orders will be processed and shipped once credit card authorization is received. International: We do not ship items purchased from this website to any other destination outside of Malaysia.
Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.